PRIVATE BOOKINGS - ACCOMMODATION TERMS & CONDITIONS
1. Booking
A booking is only regarded as firm when it has been confirmed in writing accompanied by payment in full for the first nights stay or a credit card number has been given as a guarantee.
2. Deposit
Where payment is required to secure a booking, failure to submit the required amount within 14 days will be treated as cancellation, although we will inform you and allow 24 hours to confirm before reletting.
3. Credit Card Guarantee
When a credit card number is used as a guarantee, a charge will not be made unless a cancellation is made.
4. Cancellation or Non Arrival
In the event of cancellation after 6pm the day before arrival when the hotel projects full occupancy, if the room cannot be resold, we regret that deposits are not refundable or transferable. Where a credit card number has been given a charge of the full amount of the first nights stay will be made. If we are able to resell the room no charge will be made to the credit card or a refund of payment will be made.
5. Rates
All rates quoted include service charge and VAT at the appropriate rate. Whilst every effort is made to honour the prices quoted, Lysses House reserves the right to apply increases in the event of changes in Government legislation or tax rates.
6. Settlement Terms
Balance of payment is required in full at the end of your stay.
7. Damage
Any damage caused to the hotel, fixtures and fittings or equipment will result in a charge to remedy any such damage. This also includes any costs we incur in order to clean a non smoking room as a result of a customer smoking in the room.
8. Cancellation by Hotel
In the event of an emergency or natural disaster and the hotel has to cancel any booking, an alternative date or venue will be offered.